Partner with Atlink for Service Desk
Service Desk Support
At Atlink we understand that your service desk is the heart of your organization. Your service desk interacts with your customers on a daily basis and therefore ensuring you have the right technical team is vital.
Atlink’s fully managed Service Desk solution delivers end-user technical help services direct to your customers, troubleshooting issues reported by them until the issue has been resolved. We focus on First Contact Resolution (FCR) and our aim is to get your customers up and running as quickly as possible, whilst taking the pressure off your technical engineers.
Are you faced with the following challenges?
Are your technical support tickets stacking up?
Are your best engineers working at night?
Are you running low on resources?
Do you struggle with Daily monitoring?
Why choose Atlink
Atlink’s white labeled NOC solution works as an extension of your business, taking care of your client’s servers and devices for day-to-day business operations.
Secured Daily Technical Support
Our Service Desk operates daily. Our highly skilled 3rd line engineers, ensuring your service levels remain high and your customers happy.
Focus on what matters
Our Service Desk will free up your own MSP resources, enabling you to win more business, deliver higher value-add work and develop client relationships..
Peace of mind
Gain complete peace of mind knowing that a highly trained team are on hand when your clients need it most, ensuring your service levels remain high and your customers happy.
List of the positions
Extend your capabilities
Our white labeled Service Desk is offered across any time zone, in-hours, out-of-hours or 24/7. Our flexible approach means that you can tailor our offer to match your client’s individual requirements.
Call escalation and password resets
Third-party vendor management
Software updates and installation
User account creation
Root Cause Analysis (RSA)
Remote remediation
Process
How It Works
Atlink's service desk solution provides direct technical it support to your clients. we aim to get your customers up and running as quickly as possible.
Issue Logged
We answer tickets in real-time. Our service desk ensures that tickets are worked on in adequate timescales according to the priority and issue.
Ticket monitoring
We monitor the progression of tickets against SLAs, work with the technical team to resolve issues and provide informative updates.
Resolution
Once tickets are resolved, we will keep in touch to ensure things continue to run smoothly.
Top 5 considerations when extending your services to 24/7
Scaling up to offer 24-hour technical it support comes with some unique considerations that range from cost and staff to strategy and planning. the strategy you choose needs to take into account your customers’ needs, the hours of coverage and your business goals and expansion plans.
In this video matt takhar will be covering ‘the top 5 considerations when extending your services to 24/7’.
Calculate the true cost of staffing your in-house service desk
In almost all cases, partnering for service desk offers a much more cost-effective option – as well as bringing additional benefits over and above large savings.
While your service desk partner will have had to make a significant up-front investment in facilities, people and systems, these costs can be amortised over a large msp customer base, so the rates offered to you reflect your partner’s economies of scale. use our new service desk calculator to work out your own in-house service desk staffing costs – and see how they compare with Atlink’s service desk charges.
Service desk brochure: discover why so many msps are outsourcing to Atlink
Download our service desk brochure and discover why so many msps are working with Atlink.
At Atlink we understand that your service desk interacts with your customers on a daily basis and therefore ensuring you have the right technical team is vital.
A capable and well-equipped service desk is absolutely essential for a successful business. discover why so many msps outsource such an important and essential operational function to Atlink.